Deposit Operations Associate I

ESSENTIAL RESPONSIBILITIES

• ACH:
  • Establish client setup within Horizon core and with Horizon ACH processing.
  • Monthly ACH billing.
  • Monitor ACH activity for over limit files. Communicate with Team Leaders, Client Officers, and Cash Management when limits are exceeded.
  • Troubleshoot file issues with FIS and Cash Management.
  • Process ACH client disputes in accordance with Reg E guidelines.
  • Set up and maintain bank external ACH transfers.
  • Pre-Note/NOC corrections.
  • Perform incoming ACH transaction scrub.
  • Process any ACH returns from daily transaction exception processing.
  • Review all DNE for ACH and return transactions when appropriate.
  • Process monthly IOLTA remittances.
• Debit Card:
  • Process MasterCard Alerts and distribute information to frontline employees.
  • Process FALCON alerts and distribute information to frontline employees.
  • Process debit card disputes in accordance with Reg E guidelines.
  • Process rejected disputes with FIS for SecurLock Warranty reimbursement.
• IRS/US Government Compliance
  • Timely processing of IRS/Government levies including frontline and client communication.
  • Timely processing of B-Notice requests.
  • Act as bank’s year-end coordinator between all areas involved in client tax information reporting.
  • Adjust deposit tax forms as needed and file with the IRS.
  • File Form 945 with IRS for federal withholding on our clients.
  • Communicate with the IRS verbally, in person or written as warranted.
  • On weekly basis make federal tax withholding deposits.
• State Compliance
  • Timely processing of state levies/garnishments including frontline and client communication.
  • On monthly basis make state tax withholding deposits.
• Lockbox:
  • Receive, sort, prepare and process check remittances/deposits and invoice data.
  • Responsible for lockbox retention and destruction.
  • Liaison to clients regarding questions as well as daily email communication of transaction activity.
  • Ensure compliance with BSA, Reg CC and HIPPA regulations.
  • Scan and index general ledger reconciliations.
  • Other scanning as needed.
• Wire:
  • Process incoming and outgoing domestic and international wires received across multi-channel communications utilizing multiple wire systems.
  • Process draw down and tax wires.
  • Perform OFAC and Fraud review.
  • Maintain adequate balances at Federal Reserve for transaction activity.
  • Perform wire callbacks according to client contract and bank policy.
  • Perform wire traces or inquiries as needed.
  • Maintain and update wire callback log.
  • End of day reconciliation.
  • Create billing setup/email notification within eWire for clients requiring special handling.
• Bookkeeping:
  • Transaction item processing exception:
    • Returns
    • Unposted items
    • Posted exceptions
    • Special handling items
    • Perform end of day close out
    • Chargebacks
    • Earns early notifications for large incoming chargeback items
  • General Ledger:
    • Reconciliation of departmental accounts
    • Review of balancing report to clear exception items
    • Review of outstanding items in GLs reconciled by accounting to clear exceptions
  • Report review:
    • Reg D exceptions
    • Account holds and appropriate documentation
    • ATM transaction reports
    • Invalid transfer accounts
    • Mobile Wallet enablement reports and initiate email notification with client
    • Remote capture review for transaction fraud
    • Stop payments for accuracy against documentation processed as well as type of stop
    • File maintenance to include monitoring employee account maintenance change
  • Adjustments:
    • Internal
      • Interest recalculations
      • IRA, CD, and HSA corrections
    • Clearing House
    • Federal Reserve
    • ATM
  • Miscellaneous:
    • Duplicate check item review
    • Print notices and CD interest checks for daily processing
    • Order cash for bank offices via Fedline
    • Daily review official checks (cashier’s checks) for appropriate signer limits
    • Process Deposit and Loan verifications
    • Assist Compliance with subpoenas
  • Dormant Account Processing:
    • Daily dormant account review and letter generation
    • Activate dormant accounts from proper authorization
  • Business eBanking:
    • ACH and check positive pay pre-scrub presentation to clients. Process items according to client instruction. Interface with Cash Management team.
  • International:
    • Order foreign currency through correspondent bank
    • Process foreign checks/drafts through correspondent bank
  • Analysis:
    • Analyze address changes based on CIF maintenance for appropriateness.
    • Gather and analyze Deposit Operations monthly metrics
    • On quarterly basis send reconcilement to the state.
    • File annual state tax withholding report.
  • Complete other duties as assigned.

ADDITIONAL RESPONSIBILITIES OR DETAILS

ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE 

Deposit Operations Associate I

• High School diploma or equivalent.
• 0-2 years banking or similar experience.
• Strong computer skills: proficient in Excel and knowledgeable in Word.
• Good interpersonal skills which represent the Bank in a positive manner in dealing with clients and other team members.
• Ability to effectively communicate with the professionalism that is identified with Southern First Bank.
• Ability to adjust to change and willingness to be a team player.
• Maintain regular consistent and professional attendance, punctuality and personal appearance.

BENEFICIAL SKILLS, EDUCATION AND EXPERIENCE 

Deposit Operations Associate II

Additional requirements:

• 2-4 years banking or similar experience.
• 2 year degree preferred but not required.
• Subject matter expert within core position.
• Moderately cross trained in a minimum of 1 area listed below.
  • All of Lockbox
  • Bookkeeping 4 of 8 subsections
  • All of Analysis
  • All of Debit Card
  • IRS/US Government Compliance 3 of 7 subsections
  • State Compliance
  • ACH
  • Wires

Deposit Operations Associate III

Additional requirements:

• 3+ years banking or similar experience.
• 4 year degree preferred but not required.
• Subject matter expert in core position (see black bullet points above).
• Moderately cross trained in a minimum of 2 areas listed below (1 more in addition to Level II).
  • All of Lockbox
  • Bookkeeping 4 of 8 subsections
  • All of Analysis
  • All of Debit Card
  • IRS/US Government Compliance 3 of 7 subsections
  • State Compliance
  • ACH
  • Wires 

WORK CONDITIONS 

• This position must be able to sit for long periods of time as the position involves the majority of time spent at a computer.
• This position requires little to no travel.