Customer Care Advisor | Edwardsville

Schedule
* Monday-Friday 9am-6pm CST; possible Saturdays 8am-2pm

FULL TIME (40 HOURS/WEEK) OR PART TIME (UP TO 29 HOURS/WEEK) HOURS AVAILABLE

Duties/Responsibilities
* Ensure customer satisfaction.
* Deliver technical and service support via phone.
* Attend and participate in training sessions and staff meetings.
* Ability to adapt to change and respond to all requests in a professional manner.
* Maintain customer confidence and protect bank operations by keeping information confidential.

Education
* Requires High School diploma.
* Previous banking experience preferred.
* Requires knowledge of Microsoft Office.

Qualifications
Knowledge of:
* Strong interpersonal, written and verbal communication skills
* Strong organizational skills
* Basic knowledge of web browsers and mobile devices

Ability to:
* Analyze and solve problems efficiently and accurately
* Maintain mental concentration and visual attention to detail
* Effectively manage time
* Multi-task
* Work independently and in a team environment
* Express desire and show willingness to assist customers

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.