Treasury Management Support Specialist II

WHAT YOU'LL DO

The Treasury Management Support Specialist II will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and cash management services.

Duties & Responsibilities:

• Provide direct customer support responding to general and technical inquiries via phone or email related to treasury management services/systems and commercial deposit account inquiries.
• Provide training, for all cash management services, including but not limited to, ACH processing, business internet banking, sweep accounts, positive pay, monthly and annual CD's, and Remote Deposit Capture.
• Complete system setup and maintenance items for existing and new treasury management products and services.
• Prepare customer documents required to establish or maintain treasury management services and commercial deposit accounts.
• Assist Retail associates with Treasury Management services referrals.
• Assist business customer who have experience fraud on their account.
• Open new accounts as needed by Commercial or Treasury Management Executives.
• Provide specialized line of business support.
• Other special projects as directed.

WHAT YOU'LL BRING

Knowledge of:

• Strong oral and written communication skills
• Advanced knowledge of line of business policies, procedures and products
• Operational workflows and secure file transmissions

Ability to:

• Multi-task and work independently
• Solve problems independently while applying logic and discretion
• Adapt to change and respond to all requests in a professional manner
• Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks
• Analyze and solve problems for which there are not always precedents
• Maintain visual attention and mental concentration for extended periods of time
• Understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment

EDUCATION & TRAINING

• High school diploma or equivalent required; Associate or Bachelor's degree preferred.
• 2+ years of exp. in loan operations required.
• Previous experience in roles identifying customer needs to expand relationships.
• Requires strong background working with a variety of PC operating systems and anti-virus software.
• Requires knowledge of Microsoft Office, Excel and Access and Adobe Acrobat.

STANDARDS OF PERFORMANCE

• Customer Service - Adheres to The Busey Promise service standards set by Service Excellence in order to anticipate and exceed the needs of our customers, both internal and external.
• Functional Knowledge and Technical Skills - Skilled in job-specific knowledge that is necessary to provide the appropriate quantity and quality of work in a timely and efficient manner.
• Accountability - Work behaviors demonstrate responsible personal and professional conduct, which contributes to the overall goals and objectives of Busey.
• Interpersonal Relations (Teamwork) - Interacts effectively with others to establish and maintain smooth working relations.
• Attention to Detail - Working in a conscientious, consistent, and thorough manner.
• Oral Communication - Communicating ideas and information verbally to ensure that information and messages are understood and have the desired impact.