Commercial Relationship Manager

Bloomington, Illinois
Aug 20, 2023
Sep 20, 2023
Full Time


The Relationship Manager is responsible for managing and maintaining borrowing relationships. This position is responsible for the development of new and existing business through calling programs and cross-selling of Bank services. Maintaining loan quality and generating fee income are also key areas of responsibility. The Relationship Manager approves loans within his/her authority and is responsible for presenting loans for approval at various committees. In addition, the Relationship Manager is responsible for managing his/her current loan portfolio. This position will report to the Market President; an RM I can report to an RM II if identified by the Market President. Market President may determine a need for a manager of people role.

Duties & Responsibilities:

  • Developing new business and prospects and generate business loans through referrals, business calls, and community involvement.
  • Analyzing customers' financial data, structure and negotiate credit transactions, and perform ongoing credit management.
  • Servicing existing customer relationships to maximize profitability.
  • Pursuing repayment of loans and contact customers whose loans are past due or have overdrawn accounts.
  • Responsible for early detection of problem loans and generation of reports for management of weak and criticized loans.
  • Assist other lines of business with business development.
  • Where applicable, the Commercial Market President may determine a Team Lead designation for a Relationship Manager II. Team Lead duties may include:
    • Serving as a resource to associates
    • Act as a trainer/coach


Knowledge of:

  • Strong oral and written communication skills
  • Strong sales and customer service skills

Ability to:

  • Generate revenue at 10/5/5 - Level I
  • Generate revenue at 20/10/10 - Level II
  • Analyze and interpret numerical data
  • Analyze and solve problems of a complex nature and make decisions based on a wide knowledge of many factors where application of advanced technical concepts is required for which there are not precedents
  • Make independent and difficult decisions within parameters of the Bank's loan policies
  • Originate new procedures and approaches to problems
  • Perform duties under frequent time pressures


  • Requires Bachelor's degree with an emphasis in Accounting or Finance.
  • Requires 2 or more years of banking, finance, or sales related experience.
  • Six months or more credit analysis experience required.
  • Requires knowledge of Microsoft Office.


  • Customer Service - Adheres to The Busey Promise service standards set by Service Excellence in order to anticipate and exceed the needs of our customers, both internal and external.
  • Functional Knowledge and Technical Skills - Skilled in job-specific knowledge that is necessary to provide the appropriate quantity and quality of work in a timely and efficient manner.
  • Accountability - Work behaviors demonstrate responsible personal and professional conduct, which contributes to the overall goals and objectives of Busey.
  • Interpersonal Relations (Teamwork) - Interacts effectively with others to establish and maintain smooth working relations.
  • Sales Focus - Providing added value and needs based solutions to clients.
  • Oral Communication - Communicating ideas and information verbally to ensure that information and messages are understood and have the desired impact.


Duties are performed in an office setting and include physical demands such as the manual dexterity and skill to operate standard office equipment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position.
The above statements are intended to describe the general nature of work being performed by people assigned to this job. They are not intended to be considered an exhaustive list of all responsibilities, duties, and skills of the people so classified.

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit to learn more about Busey's Equal Opportunity Employment.

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