Employee Benefits Client Support Specialist

4 days left

Location
Glen Allen, Virginia
Salary
Disclosed upon interview
Posted
Jan 22, 2025
Closes
Feb 21, 2025
Specialty
Association
Type
Full Time
Level
Experienced
Education Level
4 Year Degree

We are seeking a dedicated and knowledgeable Employee Benefits Client Support Specialist to join our team. This role involves providing exceptional support and service to our member banks, addressing their benefits-related inquiries, and ensuring smooth operation of benefits systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping clients navigate their benefits options.

Duties and Responsibilities

  • Consult, research, and resolve member banks' inquiries regarding process and benefit enrollment system issues, as well as benefits-related questions.
  • Assist with special projects or initiatives with other Benefits Corporation team members, including preparing materials and making presentations related to our benefit plans, annual open enrollment and member training.
  • Serve as a conduit between member banks and insurance carriers/retirement plan vendors to answer questions or resolve escalated problems.
  • Assist in the coordination of the annual open enrollment process, including communicating required timelines, responsibilities, and instructions for the banks, testing bank sites, and troubleshooting questions during open enrollment.
  • Build positive relationships with clients to foster client retention.
  • Manage client expectations, anticipate issues, and communicate turnaround times with reasonable delivery dates.
  • Participate in VBA Benefits Corp. staff meetings, annual strategic plannings and benefits  vendor/bank meetings.
  • Perform other special projects as needed.

Required Skills/Abilities

  • Exceptional oral and written communication skills; ability to clarify and respond well to inquiries.
  • Strong interpersonal skills and the ability to build and maintain positive client relationships.
  • Excellent problem-solving and analytical skills.
  • Proficient organizational skills, ability to work independently and handle multiple tasks under tight deadlines.
  • Strong understanding of benefits administration systems.
  • Computer proficiency and technical aptitude with the ability to use Microsoft products, including Word, Excel and PowerPoint.
  • Proven ability to work effectively in a team environment with associates.

Preferred Qualifications

  • Experience working with insurance carriers and retirement plan vendors.
  • Familiarity with benefit enrollment processes and communication strategies.

Education and Experience

  • Bachelor's degree in Business Administration, Human Resources, or a related field.
  • Minimum of 5 years of experience in employee benefits, client support or related area.

In-office Requirement

  • Five days per week in the office. Telework may be available occasionally at the discretion of the manager.

Travel Requirement

  • Some occasional travel for training and meetings. 

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer
  • Prolonged periods standing at events
  • Must be able to lift up to 15 pounds at a time

Licenses

Virginia Driver’s license; Health and Life Agent license a plus

Job Type: Full-time

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Pension Plan Vision insurance

Schedule:  Monday to Friday

Work Location:  Glen Allen, VA 23060

Interested candidates: please send your resumes to jobs@vabankers.org

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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