Branch Manager

Hillsdale, Michigan
Commensurate with Salary and Experience
Jun 25, 2024
Aug 22, 2024
Full Time

County National Bank (CNB) is an independent, locally owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking and provide outstanding client service and solid financial performance".

We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.

CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as an ON-SITE Branch Manager in our Main Office - Hillsdale, Michigan location.


A Branch Manager/Officer manages the branch staff and provides an outstanding service experience to our clients in the areas of new accounts, deposit and lending services, and problem solving. Responsible for the development of deposit and loan relationships. Represents the bank in the area of the branch office location in public relations and business calls.

  • Supervises branch personnel, which includes:
    • Monitoring time worked and scheduling time off.
    • Reviewing employee performance and recommending salary increases
    • Providing recommendation of employee discharges, hires, and discipline
    • Providing employee training, as needed; and
    • Conducts regular staff meetings.
  • Opens office and provides security check.
  • Supervises branch security, as well as available on call (24 hours) from police for branch security.
  • Handles customer complaints/inquiries per Client Complaint Procedures.
  • Provides back up to new accounts, vault teller and tellers, as needed.
  • Reviews and facilitates completion of file maintenance within specified time frame for all branch account activity, including new accounts and loans.
  • Responds to ATM service calls and works with ATM balancing, as needed.
  • Conducts client calls for the purpose of new business development and improved client and community relations.
  • Oversees branch building and grounds maintenance.
  • Solicits, develops, and maintains lender-borrower relationships.
  • Accepts consumer and HELOC loan applications.
  • Approves or rejects loan requests per approved loan authority.
  • Refers commercial and mortgage loan requests to appropriate loan officer.
  • Assists commercial, treasury, mortgage and other officers in client relations.
  • Assumes responsibility for branch loan portfolio performance.
  • Assists in past due loan collection.
  • Maintains and protects confidentiality of client information.
  • Maintains regular, on-time attendance.
  • Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
  • Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
  • Performs other various duties as assigned.


Sometimes the responsibilities of the officer role have been implied, or an example is set by the supervisor. To better clarify the role of a CNB Manager/Officer, the following has been added to the officer job description:
  • The role of a CNB Manager/Officer is where the line between an employee "working for the bank", to "having responsibility for the Bank" is firmly drawn. Managers/Officers should be prepared to accept their representation as a leader of the Bank.
  • Managers/Officers understand that they are first an officer of the Bank, and second the officer and manager over their assigned area of responsibility. Managers/Officers provide leadership to both those under their immediate direction and those indirectly under them.
  • Managers/Officers represent the Bank and its policies. To the staff the officer is the company. Managers/Officers are familiar with company policy, communicate policy to staff and represent the management of the company.
  • Managers/Managers/Officers support and participate in Bank sponsored customer and employee related events and are willing to put in the extra time and effort needed to do so.
  • Managers/Officers represent the Bank in the community and make an effort to serve on community-related committees and organizations. Managers/Officers present themselves in a positive and professional manner while visible in the community and both in the workplace and while off-duty.
  • Managers/Officers set an example for the staff in their behavior, professionalism and leadership and take ownership in this role, and should be viewed by their peers as a leader.
  • Managers/Officers manage upward. That is, the officer keeps higher levels of management informed of key issues and situations in a timely manner.
  • Managers/Officers continue to work toward greater understanding and performance in their area of responsibility.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's Degree in Business Management/Finance is preferred; otherwise, must have a combination of applicable education and experience.
  • Minimum of five years of management experience, preferred.
  • Passion for providing a stellar customer service experience to all customers (external and internal) and ability to instill this passion in others.
  • Ability to provide overall direction, coordination, and evaluation of assigned staff while carrying out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws.Excellent interpersonal skills (tactfulness, cooperation, courteousness and customer friendliness) are necessary to represent the bank in a positive manner.
  • Positive and cooperative approach when working with others.
  • Excellent written communication skills with demonstrated ability to write clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications.
  • Excellent verbal communication skills with the demonstrated ability to effectively present information to customers and management.
  • Strong administrative skills with effectiveness in developing tasks and managing resources to achieve targets/goals.
  • Ability to maintain confidentiality and handle sensitive information.
  • Knowledge of basic accounting procedures.
  • Ability to efficiently and accurately keyboard information, both computer and calculator.
  • Strong computer skills with a proficiency in MS Word, Excel and Outlook.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the work environment will include:
  • Works in a normal office environment.
  • Travels to make customer calls and between branch locations, as needed.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
  • Communicate effectively, both verbally and in writing.
  • Keyboard information (computer and calculator).
  • Travel outside branch, as needed.