Manager of Cyber Incident Response

Enterprise Technology Operations
Midvale, Utah
Jun 19, 2024
Aug 22, 2024
Full Time
Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

The Cybersecurity Operations Center (CSOC) department within ETO is looking for aManager of Cyber Incident Responseto join the team.As the Manager of Cyber Incident Response, you would play a key role in defending the enterprise from malicious actors and improving our security posture. The work you do has real impact enterprise-wide and is truly valued throughout the organization.

The Cybersecurity Operations Center (CSOC) department is the cyber front line at Zions Bancorporation. As a leader of the Incident Response team, you will be an integral part of the CSOC.The other members of the CSOC organization include Cyber Continuous Assurance and Cyber Offensive Security.

We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

The Manager of Cyber Incident Response will report into the Director, CSOC and is responsible for leading a technical team to analyze the cyber environment and developing security measures to safeguard the confidentiality, integrity, and availability of information.The manager will work closely with other managers across Cyber, as well as partners across Technology and the business.


· As a hands on working manager, the leader will focus on continuous monitoring, alerting, escalation, and response of suspicious activities including: research indicators of compromise, continuous configuration, SIEM customization, and logging requirements for technical assets

· Internal investigations, forensics, eDiscovery

· Manage the Security tooling (ie. XDR, SIEM, etc.) including overseeing the deployment, integration and configuration of all new security solutions and of any enhancements to existing security solutions in accordance with industry-leading practices generically and the enterprise's security documents specifically.

· Deliver after-action facilitation and action/remediation oversight

· Provide development, education, and oversight of relevant standards, procedures, and playbooks for completeness and accuracy including leading tabletops and simulation exercises, Security Incident Management Framework

· Continuous monitoring, alerting, escalation, and response of suspicious activities

· Provide coaching, constructive feedback, workload management and direction to staff to ensure successful achievement of projects and initiatives

· Develop procedures and guidelines to support consistent delivery of services

· Consult with other Cyber & Information Security colleagues to continuously evaluate and implement security solutions

· Communicate potential security concerns/exposures to appropriate leadership

· Coordinate and collaborate with business organizations and other IT groups to ensure quality solutions are delivered within project timelines and to facilitate an enterprise wide understanding of security goals, to solicit feedback and foster cooperation

· Maintain up-to-date knowledge of the cyber and information security industry including awareness of new or revised security solutions, improved security processes, and the development of new attacks and threat vectors.

· Ensures adequate and effective technical and non-technical controls exist to meet current and future security compliance requirements found in local, state, and federal laws and regulations

· Identify/recommend tools, processes, software, and hardware to improve or replace current security infrastructure practices, services, or technologies to meet future requirements.


· 5+ years of experience in cyber security initiatives which may include some or a combination of roles in IT Security, cyber security, risk, compliance, audit, threat detection, data privacy, etc.

· Experience managing a team and/or coaching team members

· Experience developing policies/procedures for security processes

· Ability to effectively lead Cyber discussions and initiatives and actively participate in technical discussions.

· Ability to lead a team including mentoring, coaching, and motivating, providing an opportunity to learn and grow

· Proven track record of successfully managing projects, with a particular emphasis on handling complex assignments

· Demonstrated history of achieving customer satisfaction by effectively managing both internal and external stakeholders

· Strong relationship building skills; Must be able to work collaboratively and cooperatively as a team member and as a people manager

· Ability to influence peers and business stakeholders

· Cyber certifications are a plus - Certified Information Security Manager ("CISM"), Certified Information Systems Security Professional (CISSP), Global Information Assurance Certification (GIAC), etc.

Pay Range:

$170,000-$190,000 (Based upon relatable skills/experience)


This position requires regular face-to-face interaction with teams, business stakeholders, and executives in the Midvale, UT area. We will consider candidates in the area, able to relocate to the area, or working remotely but willing to travel regularly to Midvale, UT.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

·Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.

·At least 75% of the building is powered by on-site renewable solar energy.

·Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.

·Large modern cafe with a healthy and diverse menu.

·Healthy indoor environment with ample natural light and fresh air.

·LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.


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