Community Investment Operations Specialist

Commensurate with education and experience.
Jun 13, 2024
Jul 16, 2024
Full Time
Join the FHLBC team!

At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

• Retirement program (401k and Pension)
• Medical, dental and vision insurance
• Lifestyle Spending Account
• Generous PTO plan
• 11 paid holidays per year
• Hybrid working model

Who we are

Our mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.

Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.

What it's like to work here

At FHLBank Chicago, we bring people together. Our regular All-Staff meetings keep employees informed and our values drive the work that we do. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Through our Office of Diversity, Equity and Inclusion (DEI), we host signature and employee-led events to celebrate our differences and learn from each other and identify volunteer opportunities to strengthen our communities; and Employee Resource Groups (ERGs) and culture teams create connections around shared interests and experiences. We offer live and on-demand professional development opportunities to grow your skillset and your career.

What You'll do

In this role, you will be responsible for monitoring program compliance and performing other operational processes for multiple grants and advances awarded through the Bank's Community Investment programs. You'll also assist in optimizing processes and developing tools to streamline existing processes within the department. In addition you'll help with report building and creation.

How you'll make an impact:
  • You will support our community lending initiatives to promote economic development and community revitalization within our district.
  • You will collaborate with colleagues around the Bank to efficiently process transactions for customers.
  • You will support customers in the use of grant products that strengthen partnerships and foster diversity.

What you can expect:
  • Perform comprehensive analysis of awarded grants to ensure progress and compliance according to regulations, program policy, guidelines and procedures
  • Provide quality customer service and technical assistance to program users, including guidance for submitting requests, supporting documentation, and ongoing certifications and/or reporting.
  • Analyze and track grant performance and impact data process; track disbursements of awarded funds.
  • Manage multiple program responsibilities concurrently to provide timely responses to program users' needs.
  • Build and maintain tools to create efficiencies around existing processes and procedures
  • Analyze awarded grants to determine eligibility, compliance and impact
  • Assist in building reports for the team utilizing SQL, Excel and Tableau

What you'll bring:
  • 0-2 years experience in banking, housing finance, or economic development.
  • Previous experience with administration of federally funded grants allocated for the purpose of affordable housing, community, and/or economic development is a plus.
  • One to three years experience with direct customer interaction
  • Bachelor's degree in business or other related area.
  • Experience building queries using Access/Tableau/SQL
  • Advanced Excel skills, including pivot tables and formulas
  • Salesforce knowledge a plus
  • Strong analytical skills, can analyze and aggregate large amounts of data for management, in some cases creating presentations with that data
  • Cultivates strong relationships, can work across teams and departments
  • Independent problem solver
  • Possess excellent written and verbal communications and ablility to tailor messaging to different audiences
  • Self-starter who also works well on a team
  • Exceptional personal management, organizational and problem solving skills; ability to manage multiple (and changing) project deliverables simultaneously

The Perks

At FHLBank Chicago, we believe in rewarding our high performing workforce. We offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Our retirement program includes a 401(k) and pension plan. Our wellbeing program supports employees at work and in their personal lives: Our generous PTO plan provides five weeks of vacation for new employees and 11 paid holidays per year; our Lifestyle Spending Account provides an annual stipend for employees to support wellbeing activities; and our central downtown location at the Old Post Office provides easy access to public transportation and breathtaking views from our award-winning rooftop. Step into a brighter future with us. #LI-Hybrid

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