Deposit Operations Retail Specialist

Whitinsville, Massachusetts
May 13, 2024
May 13, 2025
Banking Operations
Full Time
Education Level
High School

The UniBank Deposit Operations department has a Unique opportunity for a candidate who prides themselves on paying attention to detail and finding solutions to problems.  The right candidate will be making a meaningful contribution to UniBank's future by maintaining the integrity of bank records and ensuring customer funds are accurate and accessible.  If you have been looking for an opportunity to share your knowledge and skills with a team of experienced bankers, we would love to meet you!  

Position Overview:


Under the direction of the Operations Manager, provides administrative duties to ensure effective operation in servicing customer deposit accounts. Responsible for reviewing account documentation and monitoring for regulation requirements. IRA experience a plus.

Primary Accountabilities

  • Reviews and tracks all new retail accounts and documentation. Maintains missing documentation log and follows up with branches and internal departments to ensure missing information is received.
  • Verifies all retail CIP information is entered into system and reviews ID Verification to ensure red flags have been cleared. 
  • Aids in the review of IRA documentation and provides support for IRA processing,
  • Provides daily maintenance of bonds redeemed record keeping, monitors for reporting errors needing correction, and reviews end of year interest reporting.
  • Provides support for court ordered information requests and subpoenas, assists with research, compiles requested information and responds within mandated period. Maintains files.
  • Monitors new accts for extended overdraft program eligibility and performs required maintenance. 
  • Monitors for excessive use of overdraft program and removes service if warranted.
  • Completes deposit verification requests received for mortgages, rental agreements, Mass Health, etc. Completes SSI/SSA and verifications.
  • Monitors 18/65 and Student Accounts, sends required notices and disclosures prior to making account type changes. 
  • Monitors Verafin/CDD questionnaires to verify completeness. 
  • Verifies adverse action notices were sent (or emailed for OLAO) to customers.
  • Shares duty of overseeing receipt of daily teller work from Main Office, Call Center, and Deposit Ops & maintains storage.
  • Responds to customer inquiries, conducts research, and resolves problems as needed.
  • Provides general support as needed to all of Deposit Operations including Electronic Banking.
  • Other duties as assigned 

Knowledge, Skills, Education and Work Experience

  • High school diploma or equivalent required
  • One to two years of banking experience required.
  • Must have an understanding of banking and terminology, general understanding of IRAs a plus.
  • Must be detail oriented.
  • Must have proficient computer skills, including Word and Excel
  • Must be able to handle sensitive information with discretion.
  • Must be comfortable working independently and as part of the team

About UniBank

We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government.

We are UniBank. Bank Different. Bank Unique.

This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

Participant in e-verify