Customer Care Advisor | Champaign

Employer
Busey
Location
Champaign, Illinois
Salary
Open
Posted
May 01, 2024
Closes
Jun 23, 2024
Ref
CUSTO006620
Type
Full Time
Schedule
• Monday-Friday 9am-6pm CST; possible Saturdays 8am-12pm

FULL TIME (40 HOURS/WEEK) OR PART TIME (UP TO 29 HOURS/WEEK) HOURS AVAILABLE

Duties/Responsibilities
• Ensure customer satisfaction.
• Deliver technical and service support via phone.
• Attend and participate in training sessions and staff meetings.
• Ability to adapt to change and respond to all requests in a professional manner.
• Maintain customer confidence and protect bank operations by keeping information confidential.

Education
• Requires High School diploma.
• Previous banking experience preferred.
• Requires knowledge of Microsoft Office.

Qualifications
Knowledge of:
• Strong interpersonal, written and verbal communication skills
• Strong organizational skills
• Basic knowledge of web browsers and mobile devices

Ability to:
• Analyze and solve problems efficiently and accurately
• Maintain mental concentration and visual attention to detail
• Effectively manage time
• Multi-task
• Work independently and in a team environment
• Express desire and show willingness to assist customers

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence.Busey is an Equal Opportunity Employer including Disability/Vets. VisitBusey.com/Careersto learn more about Busey’s Equal Opportunity Employment.

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