Exception Item Processing Specialist

Employer
Busey
Location
Edwardsville, Illinois
Salary
Open
Posted
May 01, 2024
Closes
Jun 23, 2024
Ref
EXCEP006797
Specialty
IT
Type
Full Time
The Exception Item Specialist provides a wide range of operational support and services for Retail, Commercial, and Wealth clients. The organization is focused on continuous improvement on behalf of the firm, shareholders, and customers; with service excellence at the forefront, solutions and improvements are achieved through a structured business plan and execution model plus an engaged employee population that contributes to improvement ideas.

Primary Responsibilities

  • This position is responsible for enhancing the customer experience through researching and resolving charge off and recoveries, refund requests, researching return data, and evaluating balance issues through the following:
    • Collection of Foreign items.

    • Image, entry correction and balancing of deposit items.

    • Make and process NSF decisions, process customer correspondence.

    • Look up Bank of First Deposit for return items.

    • Process charged-off account recoveries, new start loans, chargebacks, refund requests, and non-posts.

    • Assist with ACH returns and customer research requests when needed.

    • Commercial cash FED ordering and monitoring of automated commercial deposits and cash vaults through Busey’s vendor partners.

    • Two or more years banking experience in a research-oriented position with potential customer impact is ideal.

    • Extensive understanding of bank accounting and ability to perform higher math functions is required.

    • Demonstrated critical thinking skills and problem-solving skills and ability to deliver results under urgent circumstances (when necessary) are a must.

    • Must be able to follow a defined process to complete the daily work and make suggestions to improve the process, as necessary.


Education, Experience & Skills Required

Knowledge of:

  • Strong oral and written communication skills

  • Strong organizational skills

  • Strong listening and phone skills

  • Bank policies, procedures, and Federal Regulations (preferred)

  • Jack Henry Xperience system (preferred, not required)


Ability to:

  • Take more than normal care to prevent loss to the Bank.

  • Maintain confidentiality of customer and bank information

  • Work independently

  • Perform duties and make decisions under frequent time pressures

  • Own Customer Issues Start-to-Finish

  • Must be able to use department policies and procedures to prioritize resolution of open items.

  • Must also be able to look beyond the obvious to resolve more difficult exception items.

  • Maintain visual attention and mental concentration for extended periods of time


Education and Training:

  • Requires High School diploma

  • Requires 1 or more years of related banking or accounting experience. Will consider extensive client service or operations backgrounds.

  • Requires knowledge of Microsoft Office


Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.

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