Retail Branch Operations Analyst

Hoover, Alabama
Jun 03, 2023
Jul 04, 2023

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Retail Branch Operations Analyst identifies, measures, monitors and mitigates branch operational risk via data analytics.  Analyzes branch processes and makes recommendations to maximize operational efficiency and quality, and ensure adherence to compliance standards, in partnership with various geography and support unit peers.

Primary Responsibilities

  • Conducts ongoing assessments of branch exposures, identified risks, and security procedures via robust reporting capabilities, evaluating their potential impact and reviewing the strengths and weakness of existing controls
  • Analyzes and interpret a broad range of data sources to identify anomalies, trends and opportunities for an assigned branch group, and then make appropriate recommendations for improved risk mitigation
  • Collaborates with branches and District leadership to resolve complex operational and service issues
  • Serves as liaison to various peer support units and business group partners, to offer process and research expertise with regard to branch processes
  • Works under limited to moderate supervision to analyze and solve mildly complex operational, systems-related, and/or customer issues

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.


  • High School Diploma or GED
  • Three (3) years of branch operational experience

Skills and Competencies

  • Ability to multi-task, prioritize and work accurately, flexibly and efficiently under pressure
  • Able to work equally well on self-managed or team-oriented projects
  • Demonstrated ability to collaborate with multiple business groups across skillsets
  • Detailed and thorough
  • Excellent communication skills - must be able to translate complex issues to multiple levels in the organization
  • Excellent organization and time management skills
  • Fully proficient in Microsoft Office (Word, Excel and Power Point)
  • Knowledgeable of branch processes, policies, and procedures
  • Proactive and adaptable
  • Problem solving and investigative skills
  • Strong organizational, analytical and problem-solving skills

Additional Job Description

  • Experience with Power BI and/or Data Analytics tools preferred
  • Bilingual in Spanish preferred

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location Details

Riverchase North


Hoover, Alabama

Bring Your Whole Self to Work  


We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.


OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans