Digital Channel Analyst

Hoover, Alabama
May 22, 2023
Jun 22, 2023

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Digital Channel Analyst ensures the successful research, definition, planning, development and implementation of initiatives of work delivered by Agile teams.  Serves as a subject matter expert in a leadership role and may be a member of multiple Agile teams simultaneously.  Performs integration testing as needed and assists with the Quality Assurance (QA) process.  Understands the Scaled Agile Framework (SAFe) principles to assist the team or other teams in filling resource, knowledge or documentation gaps.  Functions as liaison in eBusiness between Product Management, Production Support, the Information Technology department, and the Agile teams.

Primary Responsibilities

  • Validates documented functionality against system performance to identify and categorize bug-remediation and enhancement work for Agile teams
  • Prepares functional, system and program requirements for eBusiness value streams for ongoing projects and releases
  • Obtains and refines system knowledge to become valued subject matter expert for assigned team
  • Evaluates reported system defects and manages the flow and prioritization of related work based on impact, customer need and Product Management prioritization
  • Writes user stories, if needed, to provide for team backlog based on research and results of evaluation
  • Identifies, takes ownership, and volunteers for tasks that will enable the team's success
  • Performs QA and integration testing for scheduled initiatives, bug remediation, enhancements and releases
  • Completes project and perform duties as assigned
  • Provides integration across Agile teams and value streams
  • Creates and updates system documentation as necessary

This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.


  • Bachelors degree and four years related experience
  • High School diploma or GED and seven years experience
  • May require on call support rotation after hours and/or weekends
  • Excellent organizational and analytical skills
  • Problem solving and priority management skills
  • Excellent communication and customer service skills


  • Prior experience with Agile, Scrum and/or Kanban
  • SAFe Practitioner (SP) Certification
  • Experience providing application support to include troubleshooting
  • Banking or financial services industry experience

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location Details

Riverchase OPS Center


Hoover, Alabama

Bring Your Whole Self to Work  


We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.


OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans