Loan Servicing Single Point of Contact Specialist

Location
Hattiesburg, Mississippi
Salary
Open
Posted
May 22, 2023
Closes
Jun 22, 2023

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Loan Servicing Single Point of Contact Specialist works with customers that are going through the foreclosure process as the sole point of contact for the borrower until their financial hardship is resolved.

Primary Responsibilities

  • Acts as a direct point of contact for delinquent or imminent default borrowers and assists them through the loss mitigation servicing process
  • Assesses, resolves, and executes appropriate workout solutions
  • Works with customers to resolve mortgage account delinquency status while minimizing company interest losses
  • Implements repayment plans as necessary and collects delinquent payments
  • Ensures that files and paperwork are properly and accurately completed
  • May contact outside parties to collect or clarify documentation

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

  • High School Diploma or GED
  • Applicants will be expected to pass any assessment associated with the position

Skills and Competencies

  • Ability to work in a fast-paced environment
  • Detailed oriented
  • Proficient in Microsoft Excel and Word
  • Strong customer service skills
  • Strong organization skills

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Schedule of the role is as follows:

Monday - Friday, 9:00 am to 6:00 pm (CST)

Rotating Late shift (11:00 to 8:00 pm)

Saturdays (8:00 am to 12:00)

Position Type

Full time

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.


https://www.regions.com/welcometour/benefits.rf

Location Details

LOCH - Loan Operations Center Hattiesburg

Location:

Hattiesburg, Mississippi

Bring Your Whole Self to Work  

   

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

   

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans