Bilingual Mortgage Collector (Part-Time)

East Lansing, Michigan
May 19, 2023
Jun 19, 2023
Full Time


First National Bank of America is seeking customer focused candidates to contact our borrowers regarding their past due mortgage accounts. We are willing to train candidates with exceptional communication skills as well as customer service skills, regardless of their prior work experience. A successful Mortgage Collector will be goal-driven and can thrive in a fast paced environment, contributing as a valued member of the team.

As a Mortgage Collector, you work together with a group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Job Type: Part-Time

Shift Type: Evenings 12PM-9PM

We ask that Part-Time employees work 1 Saturday a month.

Location: On-site in our East Lansing, MI office


Job responsibilities include:* Initiating and receiving incoming and outgoing phone calls* Establishing repayment schedules* Facilitating receipt of payments via ACH and other methods* Confirming data on the customer's account* Achieving the departmental delinquency goals


Bilingual (Spanish/English) required.

Part-Time Employee benefits

  • 401k with employer match
  • Adjustable desks that can be raised or lowered to sit or stand
  • Complimentary snacks

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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