Commercial Loan Servicing Manager

Creve Coeur, Missouri
May 13, 2023
Jun 13, 2023
Full Time



  • Management of Commercial Loan Operations staff, and all of the daily functions performed by the group, including staff training on all bank's systems related to commercial operations functions to ensure accuracy and integrity
  • Creation and on-going maintenance of departmental policies and procedures, including adherence by staff
  • Maintain Service level standards for team with metric reporting and accountability measures
  • Liaison with proprietary bank systems such as Synergy, nCino, Jack Henry and other vendors on system functionality, enhancements, and system updates. Includes training and liaison with internal staff in all commercial lending, audit, and compliance departments


  • Strong oral and written communication skills
  • Strong organizational and time management skills
  • Commercial loan documentation, credit arrangements, bank products, and accounting systems
  • Bank regulations and compliance issues

Ability to:

  • Continual attention to detail in composing and proofing materials, establishing priorities, and meeting deadlines
  • Work in a fast-paced environment with demonstrated ability to prioritize projects
  • Identify, problem solve, and exercise exceptional use of good judgment with respect to issues/circumstances as they arise
  • Conform to all safety rules and use all appropriate safety equipment
  • Work independently and part of a team


The Commercial Loan Servicing Manager supports all Commercial lines of business across the Busey footprint. With Service Excellence at the heart of everything they do, this position also ensures cohesiveness between the front line and back office departments. The Commercial Loan Servicing Manager is critical to ensuring new and updated internal policies and external regulatory guidelines are shared with the servicing group and adherence to policy and procedure is practiced.


  • Requires Bachelor's degree in Business, Finance, Accounting, or Economics OR equivalent years of relevant work experience
  • Requires 5 or more years of experience in Commercial loan operations or loan accounting department
  • Requires knowledge of Microsoft Office


Duties are performed in an office setting and include physical demands such as the manual dexterity and skill to operate standard office equipment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position.

The above statements are intended to describe the general nature of work being performed by people assigned to this job. They are not intended to be considered an exhaustive list of all responsibilities, duties, and skills of the people so classified.

Busey believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Equal Opportunity Employment is a priority for Busey and all qualified applicants will receive consideration regardless of race, color, religion, national origin, genetic information, sex (including pregnancy), age, sexual orientation, gender (including gender identity and expression), marital status, military status, veterans status, citizenship status, disability, order of protection or any other characteristic protected by applicable law or other non-merit based factors.

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