Bank Operations Supervisor

Hoover, Alabama
May 01, 2023
Jun 01, 2023

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Bank Operations Supervisor leads a team of nonexempt associates performing a variety of operational activities with Bank Operations, including but not limited to payment processing, adjustments, statements, special handling, and account maintenance.

Primary Responsibilities

  • Assigns work to staff and determines workflow
  • Supervises team to ensure that all quality standards are met
  • Resolves escalated or complex issues as necessary
  • Identifies, designs, and implements process improvements to increase department efficiency
  • Responsible for hiring, coaching, and corrective action of associates
  • Ensures staff is properly trained and adheres to policy and procedures

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.


  • High School Diploma or GED with five (5) years of operations or related work experience
  • Or Bachelor's degree with one (1) year of operations or related work experience
  • One (1) year of leadership or supervisory experience


  • Bachelor's degree or college courses
  • Banking and leadership experience
  • Experience managing a team

Skills and Competencies

  • Excellent problem-solving skills
  • Proficient in Microsoft Excel and Word
  • Strong time management
  • Strong written and verbal communication skills

Working knowledge of debit card, reconcilement, and chargeback resolution.

Position Type

Full time

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location Details

Riverchase OPS Center


Hoover, Alabama

Bring Your Whole Self to Work  


We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.


OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans