Compliance Manager

Position Summary
The Compliance Manager is responsible for the planning, organizing, and directing of complex administrative, technical, and professional work within Citizens Alliance Bank’s Compliance Department. This position is to oversee the work objectives of the compliance department staff and chair the bank’s Compliance Committee.
The Compliance Manager must demonstrate strong knowledge and practical understanding of all federal consumer protection laws and regulations that apply to the bank. This position requires acumen for translating regulatory requirements into operational processes. The Compliance Manager will have the authority and independence to cross departmental lines, have access to all areas of the bank’s operations, and effect corrective action.
The Compliance Manager is expected to meet and/or exceed Citizens Alliance Bank’s customer service levels as well as the over-all goals of the organization.

Citizens Alliance Bank is and Equal Opportunity Employer. 
Essential Functions
To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
1. Redefine the role of the compliance department within the bank.
2. Own the Compliance Management System for the bank.
3. Manage the day-today activities of the Compliance Department. The Compliance Department shall be responsible for establishing and implementing policies and procedures that ensure the Bank is compliant with laws, rules, and regulations within all its operations, including, but not limited to, the following:
     a. Bank Secrecy Act (BSA) and Anti-Money Laundering (AML), including OFAC, CTR, Customer Identification Program,  Customer Due Diligence, and recordkeeping requirements.
     b. Deposit Operations Compliance, including Regs D, E, P, CC, DD, GG, Garnishments of Federal Payments, and other related regulations.
     c. Loan Operations Compliance, including Regs B, C, X, V, Z, Fair Lending Laws, Fair Credit Reporting Act, Fair Housing Act, Homeownership Counseling, Homeowners Protection Act, Military Lending Rules, Flood Hazard Protection Act, SAFE Act, and other related regulations.
     d. Community Reinvestment Act (CRA)
     e. Home Mortgage Disclosure Act (HMDA)
     f. Bank Advertising (marketing related)
4. Research, monitor and plan for complying with Federal and State banking laws and regulations, including pending or upcoming changes that may affect the Bank’s activities.
5. Perform annual compliance risk assessment and present it to the Risk Management Committee.
6. Establish annual monitoring plan.
7. Revise current compliance monitoring program into a second line of defense, risk-based program.
8. Collaborate with business unit leaders to build relationships and position the compliance department as a resource to help the bank achieve strategic objectives.
9. Ensure that the annual training provided for all Bank employees adequately covers topics related to compliance with banking laws and regulations.
10. Serve as the liaison between the compliance department, executive team, and business line leadership.
11. Conduct compliance verification reviews of the Bank’s activities and report results to Risk Officer. Oversee tracking, monitoring, and reporting of current and pending compliance findings and matters requiring attention.
12. Create and maintain a record of Bank’s staff ability to comply with laws, regulations, and Bank Policies to report to staff supervisors, managers, and senior management.
13. Collaborate across functions to seek innovative process improvements and stay abreast of industry best practices and trends and techniques.
14. Serves as Community Reinvestment Act (CRA) Officer & Complaints manager.
15. Provide ongoing technical and on-the-job training for Compliance Department employees on applicable compliance regulations, technology and process and procedures.
16. Chair weekly L10 Meetings for the Compliance Department.
17. Attend Risk Management L10 Meetings.
18. Supervise and manage employees and staffing resource level needs of the Compliance Department, providing them with regular and timely coaching and mentoring of staff on their performance.
19. Complete annual performance reviews for Compliance staff.
20. In conjunction with Human Resource staff interview and hire qualified personnel to maintain a qualified and structured operational and lending compliance staff.
21. Maintain complete confidentiality regarding sensitive customer and proprietary information.
22. Physical presence in the bank is required, including occasional travel between other branch facilities and training functions.
23. Perform other duties as assigned and requested.
24. This position may require installation of a Multi-Factor Authentication (MFA) app on an employee’s personal mobile device. THE MFA apps are used to authenticate a user’s identity to the system for security purposes.
25. Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to AML, as well as adhere to the Bank’s policies and procedures.

Skills
A. In depth knowledge of lending compliance and lending operations.
B. Ability and desire to coach and develop employees.
C. Strategic leadership skills.
D. Change management skills.
E. Business Acumen.
F. Collaboration with team members, Supervisors and Management.
G. Critical Thinking in making sound business decisions.
H. Excellent verbal and written communication skills.
I. Problem Solving.
J. Relationship Building.
K. Teamwork.
L. Time Management.

Performance Competencies
Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
Attention to Detail - Taking responsibility for a thorough and detailed method of working in a busy work environment.
Culture Orientation - Consciously create a workplace culture that is consistent with the organization and that emphasizes the organizations mission, vision, guiding principles and values of the organization.
Decision Making - Drawing correct and realistic conclusions and making timely decisions based on available information.
Expertise and Usage -Acquiring functional and technical knowledge in an area of specialty. Applying said knowledge to become an expert in one's particular area.
Initiative - Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
Job Knowledge - Measure employee's demonstrated job relevant knowledge and essential skills, such as work practices, policies procedures, resources, customer service and technical information, as well as the relationship of work to the organization's mission.
Negotiating - Exploring alternatives by means of persuasion to reach favorable outcomes in situations where decisions involve other parties.
Organizational Awareness - Having and using knowledge of systems, situations, procedures, customers, and culture inside and outside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization.
Policy and Procedures - Review, understand and comply with all Bank policies, procedures, and guidelines. To best complete the Bank's business objectives and comply with applicable regulations, employees must consistently adhere to the Bank's policies, procedures and guidelines.
Sociability and networking -Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.

This position description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this position description. The employer has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, without notice.

Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes.

Education and Experience
Required - High School diploma or GED.
Required - Continuing Education to maintain job knowledge.
Required - Five years of banking experience.
Required – At least five years of leading a community banking compliance department.
Required – Certified Regulatory Compliance Manager (CRCM), or similar.
Preferred - Five years of customer service experience.
Preferred - Proficiency in Microsoft Suites.