VP, Residential/Consumer Lending & Operations

Savers Bank
Southbridge, Massachusetts
Mar 13, 2023
Apr 12, 2023
Full Time


Under the guidance of the Chief Lending Officer, the VP, Residential & Consumer Lending & Operations is responsible for the direction, management and coordination of retail lending (originations, underwriting, and processing/closing), loan servicing and collections.  Areas of specific focus include managing, processing, and sale of residential loan originations; development of new business/products/services; and ensuring Bank policies and procedures are adhered to and in compliance with all applicable Federal and State regulations. Drives strategic initiatives focused on customer experience, portfolio growth, diversification, asset quality and profitability.   


  • Provides leadership, coaching, direction, and supervision to direct reports within retail lending while also providing leadership to the management of loan servicing and collections. 
  • Sets strategies and objectives aligned with the Bank’s strategic plan and executes by developing goals and sales plans that are monitored through various metrics including residential and consumer loan pipelines. Regular team meetings are held with the goal of driving performance.
  • Actively participates in conjunction with the Chief Lending Officer and Marketing to develop and generate residential and consumer marketing strategies. Continuously enhancing the customer experience through new products/services and more efficient processes. Seeks opportunities to differentiate and drive residential and consumer loan originations. Monitors sales performance to determine new product and promotion needs as well as the achievement of volume and profit projections. 
  • Develops and fosters effective industry relations, including but not limited to homebuilders, real estate professionals, condominium associations, industry/market stakeholders and other business development contacts. Represents the Bank in various community, civic and community reinvestment functions to further enhance the Bank’s image while developing, establishing, and maintaining market position.
  • Develops and oversees the residential and consumer loan origination process in accordance with the Bank’s loan and appraisal policy guidelines and ensuring efficiency of documentation, loan structure, systems and procedures. Monitors and maintains Pre-Qual program and procedures. Responsible for the Bank’s relationship with FHLB’s Grant and Down payment programs and actively seeks other opportunities as they become available. 
  • Responsible for review and preparation of appropriate information for final residential loan analysis. May recommend conditions and terms of residential and consumer loan requests including approvals, declinations, returns or alternate loan programs. Reviews residential loan packages and prepares final analysis for compliance with Federal, State, and secondary market/investor guidelines. 
  • Manages, reviews, and oversees the Bank’s secondary market function (Freddie Mac, Federal Home Loan Bank). Ensures investor quality loan packages, takes out investor contracts, delivers loans according to specific investor requirements, ensures funding is received and communicates sale to the loan servicing department. Keeps abreast of secondary market investor requirements and pricing to assist in mortgage sale decisions. Monitors competition and develops/recommends interest rate schedules. 
  • Subject matter expert resolving highly complex, unique and escalated problems referred by team members, lenders or management. These issues may involve legal, compliance, accounting and/or customer issues. 
  • Keeps informed of all laws, regulations, developments and trends in residential and consumer lending and maintains expertise in internal policies and procedures to continually identify opportunities to improve the efficiency and effectiveness of the teams. Recommends revisions to residential and consumer loan policies and procedures for approval by Chief Lending Officer and Board or Directors. Maintains adequate internal controls and ensures procedures/task lists are kept to date. 
  • Acts as primary liaison with regulators and auditors relative to retail lending while providing support to loan servicing and collections. 
  • Primary liaison with specified vendors. Responsible for resolution of system issues. Maintains MortgagebotPOS / Powersite website to ensure functionality, accuracy of disclosure and regulatory compliance. Takes the lead on new projects and provides leadership and guidance when delegating to direct reports.
  • Responsible for the preparation, monitoring and quality control for a variety of reporting (i.e., Loan Policy Exceptions, production, pipeline status, commitments, etc.) to support management decisions and comply with audit and examination requests. 
  • Responsible fr the preparation, monitoring and quality control of the year-end HMDA Reporting. Ensures compliance with NMLS, FFIEC, and FDIC regulations. Submits LAR to appropriate regulatory body within required periods.


  • Bachelor’s Degree in business administration or another relevant field; or equivalent experience;
  • Ten (10) years minimum of relevant experience within the financial services industry; 
  • Five (5) years of experience leading a Lending Team with increasing senior management responsibilities;
  • Strong working knowledge of Bank regulations/laws, residential guidelines, secondary market guidelines, automated underwriting systems, FHA and USDA products, Community Reinvestment Act; 
  • Competencies include leadership, communication skills, attention to detail, analytical/problem solving, ability to identify market/business opportunities, consultative/relationship builder.  
  • Knowledge of banking products, services, and systems.
  • Excellent oral and written communication and presentation skills.
  • High reasoning skills including the ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to drive organizational change and build capabilities that optimize operational efficiency and deliver innovative and agile IT solutions.
  • Ability to collaborate and relate well to all kinds of people, build appropriate rapport and constructive, effective relationships, and use tact and diplomacy to handle situations comfortably. 
  • Advanced user of Microsoft Office and report writing capabilities
  • Ability to set clear and actionable expectations; stimulate learning, growth, and performance improvement in others; empower others to contribute at increasingly higher levels; and provide candid and beneficial feedback to team members. 

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