Consumer Support Chat Specialist (On-Site)

Hoover, Alabama
Feb 26, 2023
Mar 29, 2023

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Lifeline Specialist provides guidance regarding bank products, policies and procedures via chat and online ticket inquiries.

Primary Responsibilities

  • Provides guidance to branch associates regarding bank products, services, operational policies/procedures, and transactions.
  • Provides Regions Connects support to Business Services, Commercial and Wealth Management associates
  • Proactively identify opportunities for process/training improvement
  • Maintains service and performance standards based on internal scorecard metrics

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.


  • High School Diploma or GED
  • Three (3) years in a customer service or related support position


  • Some college or college degree
  • Two (2) years of branch platform and/or Contact Center experience
  • Extensive product, services, policy and systems knowledge with noted proficiency in Regions Connects, Online Banking platforms, and View reporting
  • Experience providing service levels via digital channels such as chat and email

Skills and Competencies

  • Ability to learn additional systems as needed
  • Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
  • Exceptional business writing skills
  • Strong analytical and problem solving skills
  • Strong verbal communication, written communication and interpersonal skills

Position Type

Full time

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location Details

Riverchase North


Hoover, Alabama

Bring Your Whole Self to Work  


We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.


OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans