Business Development, Executive Management, Retail
4 Year Degree
The Head of Retail Banking is responsible for overseeing the performance of the deposit retail business line and the retail banking center network to assure successful service delivery and strategy fulfillment.
Principal Responsibilities and Duties
Establishes goals, strategies, policies and procedures that are consistent with overall bank policies, operating objectives, and regulatory requirements.
Provides information for and participates in preparing the retail budget, as needed. Reviews reports and compares actual with planned budgetary performance, making adjustments when needed.
Assures that assigned personnel, equipment, and space are utilized in the best manner. Initiates recommendations for expenditures related to maintenance, facility upgrade, or structure changes to support and enhance service delivery.
Develops and trains a competent staff to meet present and future requirements.
Keeps abreast of local and national economic, financial, political, and legislative events and climates which could have an impact on activities. Implements adjustments as needed to meet the needs of the changing environment.
Works with Human Resources and Marketing to develop, implement, and manage retail sales strategies and related incentive plans to ensure the achievement of market growth and profitability goals.
Develops, implements, and manages strategies for delivery of quality and effective customer service through the retail banking network.
Assists in the maximization of non-interest income through sales activities, product penetration, and collection of fees.
Identifies and proposes potential new consumer product and fee income generating offerings.
Maintains professional and community relations to increase the bank’s visibility and business opportunities.
Engages or enrolls in a sufficient number of educational schools, seminars, or workshops to maintain adequate competency level in banking operations.
Participates on or leads committees as requested.
Complies with regulations, policies, and procedures related to position, including but not limited to BSA/AML.
Maintains confidentiality of bank and customer information.
Accepts other responsibilities as assigned.
Skills and Abilities
Management skills are required to successfully perform the planning, directing, reporting and administrative responsibilities of this position. Excellent interpersonal and communication skills must be exhibited to positively represent the bank and motivate personnel. Must demonstrate ability to read, analyze, and interpret complex documents, including financial statements and regulatory documents. Working knowledge of Windows, Microsoft Word and Excel required.
At least 10 years banking experience is preferred. Must have proven ability to lead a team.
About Fairfield National Bank
Since 1903, FNB has continued to hold true to the values upon which it was founded. As Fairfield's largest and oldest locally-owned bank, we take great pride in personal service to each of our customers. With over $550 million in assets, our continued focus is on growing responsibly while exceeding the expectations of our customers, shareholders, and employees. FNB is an equal opportunity employer.