The teller is usually the first person our customers see when they come to the bank. Tellers perform transactions which include deposits, withdrawals, loan payments, check cashing, etc., while maintaining accuracy, and having a friendly demeanor with customers and coworkers. Itasca Bank & Trust Co. also provides quarterly online training to help keep you up-to-date and knowledgeable of banking policies and procedures. Itasca Bank & Trust Co. is a private, locally owned community bank, with locations in Itasca and Roselle, IL. This position is for our location in Itasca, IL.
Responsibilities and Duties
Listen effectively to customers’ requests and promptly take the necessary action to assist them.
Utilizes knowledge of the banks products and services to make effective referrals.
Accepts coaching, implements feedback from reviews to improve job performance.
Escalates issues immediately and takes necessary steps to prevent and/or minimize loss to the bank.
Takes accountability and ownership for quality of work.
Balances speed and accuracy when processing transactions.
Works to troubleshoot and resolve problems before external or internal customers are negatively impacted.
Takes the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction in a timely manner.
Communicates with other team members in a respectful and professional manner.
Protects the Bank and its customers by maintaining a high level of security awareness.
Follows all department policies and procedures to meet Bank, compliance, and regulatory requirements.
Attends all required bank training and adapts concepts and procedures.
Is able to trouble shoot and resolve problems with equipment (ATM’s, CSPI, etc.).
Qualifications and Skills
1 year of cash handling and customer service experience required
1 year of bank teller experience preferred
High School Diploma or GED
Ability to perform calculations, proficient computer skills
Models positive and supportive behavior
Delivers excellent customer service
Effective communication skills
Strong attention to detail
Ability to cross-sell products
Proven track record of success working in a team environment
Ability to work a flexible schedule including evening and weekends
Physical requirements for the job include: seating, standing, climbing, lifting up to 25 lbs.
Part-Time Work Hours: Monday – Friday 3PM-7PM, Saturday 6:30AM-1PM
Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employerMinority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
About Itasca Bank & Trust Co.
Itasca Bank & Trust Co.Is a community bank with a seventy-year heritage of values, ethics, and trust.Is a responsible citizen and leader in our communities which make us proud to work here.Believes that our employees, quality products, exceptional service and technology create a distinctive, personalized banking experience that delights our customers.Empowers employees to make decisions and give great service to our customers.Has loyal customers, some who have banked with us for generations. We also have loyal employees; our average tenure is ten years.Listens to our customers and our employees.Cares about great work. We want high-performance people who are ethical, accountable, responsive, flexible, and adapt to a changing environment. To achieve success you must have great interpersonal skills and be dedicated to providing exceptional quality service to our customers.We offer:Leaders who are down-to-earth, approachable and accessible; they know and value the talents and skills of each employee.A teaching environment where there are opportunities to learn more and do more. We promote from within whenever possible.Meaningful work; we enjoy helping our customers and the relationship...s we have built with them.An open line of communication with employees regarding all aspects of the Bank’s goals, operations and financial performance.A positive environment where work/life balance is encouraged.Teamwork across the entire organization; we know we can depend on each other.An atmosphere that encourages camaraderie and includes celebrations and recognition