As an Assistant Branch Manager you will be responsible for assisting the Branch Manager in operations, staff supervision and the overall success of the Branch. Assume authority and responsibility for the branch as an active member of the management team. Ensure team promotes full-service bank, instrumental in product promotion and referrals. Maintain a high standard of customer service to ensure accuracy and efficiency of transactions based on guidelines and set expectations.
Performs banker duties as scheduled to meet branch needs including operating a teller station and CSR desk.
Share responsibility for attaining branch goals with management team. Provide coaching and work direction to branch personnel. Assist Branch Manager with community outreach.
Cross-sell bank products and services based on customer needs. Ensure all team members are finding these opportunities and meeting set referral goals.
Resolve procedural questions referred by branch employees, interpret company policy, and determine reasonableness in deviating from policy to provide equitable service to customers while maintaining a focus on branch profitability. Serve as a resource to bank personnel when dealing with difficult situations and transactions.
Ensures branch staff is knowledgeable and adheres to compliance, protect customer privacy and reduce exposure to losses. Assist with investigation of special account inquires, including escalated customer issues, work with internal support departments.
Assist in the supervision branch staff work. Assist with interviewing and onboarding new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and assist with preparation and delivery of performance appraisals.
Assist manager in all areas of the branch as required. Assume authority and responsibility for necessary management decisions.
Effectively multitask and support in all areas of branch functions, including building maintenance.
2-3 years of banking experience in supervisory or management role
High school education or equivalent
Demonstrated ability to supervise, train, coach and motivate others to achieve goals.
Demonstrated problem solving and conflict resolution skills.
Ability to calmly diffuse and manage challenging situations.
Strong communication and interpersonal skills
Strong organizational skills.
Strong knowledge of banking core & support applications.
Reliable, dependable and responsible.
Physical requirements for the job include: seating, standing, climbing, lifting up to 25 lbs.
Work Hours: Monday – Friday 8:45AM-5:00PM, Saturday 8:00AM-1PM
Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Our benefits include: 401K /Profit Sharing Plan, Medical Plans, Dental Plans, Paid Time-Off, Life Insurance, Long Term Disability Insurance, Flex Savings Account, Banking Services, Employee Assistance Program, Provides & Requires Professional Attire
About Itasca Bank & Trust Co.
Itasca Bank & Trust Co.Is a community bank with a seventy-year heritage of values, ethics, and trust.Is a responsible citizen and leader in our communities which make us proud to work here.Believes that our employees, quality products, exceptional service and technology create a distinctive, personalized banking experience that delights our customers.Empowers employees to make decisions and give great service to our customers.Has loyal customers, some who have banked with us for generations. We also have loyal employees; our average tenure is ten years.Listens to our customers and our employees.Cares about great work. We want high-performance people who are ethical, accountable, responsive, flexible, and adapt to a changing environment. To achieve success you must have great interpersonal skills and be dedicated to providing exceptional quality service to our customers.We offer:Leaders who are down-to-earth, approachable and accessible; they know and value the talents and skills of each employee.A teaching environment where there are opportunities to learn more and do more. We promote from within whenever possible.Meaningful work; we enjoy helping our customers and the relationship...s we have built with them.An open line of communication with employees regarding all aspects of the Bank’s goals, operations and financial performance.A positive environment where work/life balance is encouraged.Teamwork across the entire organization; we know we can depend on each other.An atmosphere that encourages camaraderie and includes celebrations and recognition