Primary Bank, as a new financial institution is in a high growth phase and looking for exceptional, experienced candidates to join our team who desire unlimited growth potential.
The Assistant Branch Manager is responsible for motivating staff to provide excellent customer service through leading by example and training. Proactively leads, manages, motivates and coaches staff to exceed customer expectations, respond to customer issues and achieves individual and branch sales goals. The Assistant Branch Manager is responsible for managing Operational Standards including but not limited to cash vault, ATM, end of day settlement, end of month audits, retention and related reports to ensure the integrity of Branch, and serves as Branch Manager in his/her absence.
EXAMPLES OF KEY DUTIES: (Duties are illustrative and not inclusive and may vary with individual assignment.)
Provides exceptional Customer service.
Provides supervision/coaching/mentoring of teller staff to positively reinforce behavior.
Able to move between platform and teller line, prioritizing the needs of both effectively.
Responsible for opening customer accounts (e.g., checking and savings accounts, IRAs, and trust accounts)
Manage branch cash levels; ship and order cash as necessary.
Provides oversight to Store operations, including supervision of staff and performance of operational duties.
Approves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decision that could impact the branch.
Ensures that all security and audit procedures are followed to minimize potential risk to the bank.
Reviews assigned reports and assists with reviewing Branch Manager reports as needed.
Manages Teller Over/Short Report and cash limits in accordance with Teller Operational Standards.
Investigates, locates, and resolves Teller differences to manage the Teller Difference occurrences within acceptable standards.
Assists in the interviewing, hiring and training of new tellers and customer service staff.
Assists in evaluating staff’s work performance by helping to prepare and deliver annual reviews and performing coaching sessions.
Creates, reviews and implements procedures to manage and minimize Branch procedural violations
Develops effective retail operational standards and oversee compliance within the responsible areas.
Review all processes and procedures to improve efficiencies
Support sales initiatives by reducing and eliminating operational obstacles.
Resolves customer complaints
Completes tasks in a timely basis as assigned by management.
Maintains knowledge of the bank’s products and services in order to efficiently train and motivate staff to cross-sell.
Education: 2-4 year degree or 3-5 years of related experience
Proven experience in managing staff and projects.
Ability to lead, coach, and develop team.
Knowledge of bank systems and financial regulations.
Primary Bank, headquartered at 207 Route 101 in Bedford, New Hampshire, is the first state-chartered bank to open in the last eight years and only the second new bank in the country since the recession. Our focus is providing small to medium sized businesses with options for loans, cash management and other banking functions, as well as providing traditional consumer banking products. Our goal is ...to provide our customers with outstanding service and be a true local banking partner.
We are a true community bank, locally owned and managed, which places us in a unique position to provide exceptionally quick and customized service to all our customers. Local ownership means that those who make the decisions are right here and accessible to the customer. In addition, as a local bank, we are committed to being an active and supportive member of the local communities in which we serve.
Primary Bank is organized under the laws of the State of New Hampshire and is regulated by the New Hampshire Banking Department and the Federal Deposit Insurance Corporation. The bank commenced operations on July 28, 2015.