Summary: Serves as the official greeter for the office representing the Bank in a courteous, professional manner by discerning client needs in order to successfully transition the client to the appropriate team member. Provides prompt, efficient and accurate channeling of a high volume of client calls to appropriate team members.
Answer and directing incoming client phone calls by discerning the levels of priority as well as determining what can or cannot be handled at the level confined to the receptionist desk.
Works closely with the Relationship Team to handle any client retail deposit needs.
Critical role in growing the deposit base while serving in a support role to management by expanding existing relationships and winning new clients.
Cross-sell the bank’s services and products by developing and maintaining a strong working knowledge of all relevant Bank products and services.
Critical role in the support of Client Officers by assisting in the daily maintenance of existing relationships. This includes support for internet banking, BillPay, EVue, etc.
Research and answer client inquiries; discuss products and rates.
Research and verify account information, and resolve problems for clients as necessary.
Safe deposit box services.
May be required to represent the Bank in the local business community.
Performs backup functions for Client Service duties such as account and debit card file maintenance, process check orders, etc.
Fill in at other Bank locations as deemed necessary by management.
Perform other duties, as assigned.
Required Education. Experience and Skills.
High school diploma or equivalent preferred.
Two years Banking Experience, preferably in Client Services or related area.
Interpersonal skills to represent the Bank in a positive way in dealing with the general public, clients and other team members.
Ability to effectively communicate while displaying the professional demeanor which is identified with Southern First Bank.
Ability to adjust to change and a willingness to be a team player.
Outgoing personality and a genuine desire to meet the public.
Maintain regular consistent and professional attendance, punctuality and personal appearance.
Ability to multi-task while maintaining a rapid response rate for acknowledging clients in person as well as incoming calls.
Ability to operate standard office equipment.
Working knowledge of Microsoft Word and Excel
Successful completion of any training deemed necessary by the Bank.
Working Conditions: This position must be able to sit for long periods of time as position involves majority of time spent at desk and computer. Minimal travel required
Southern First Bancshares, Inc., Greenville, South Carolina is a registered bank holding company incorporated under the laws of South Carolina. The Company’s wholly-owned subsidiary, Southern First Bank, is the third largest bank headquartered in South Carolina. Southern First Bancshares has been providing financial services since 1999 and now operates in eleven locations in the Greenville, Columb...ia, and Charleston markets of South Carolina as well as Raleigh, North Carolina, and Atlanta, Georgia. Southern First Bancshares has assets of approximately $1.54 billion and its common stock is traded in the NASDAQ Global Market under the symbol “SFST.” More information can be found at www.southernfirst.com.