Assist the Company in accomplishing our vision: to satisfy all of our customers’ financial needs, to help them succeed financially, to be the number one financial service provider in each of our markets, and to always put our customers First – every encounter, every time, no exceptions, no excuses.
Our Expectations for our Assistant Banking Center Managers
Along with the rest of the Branch Management team, Assistant Banking Center Managers are the face of our company and represent First Financial Bank in the community. ABCMs assist the Banking Center Manager in all aspects of effective Banking Center effectiveness. ABCMs are responsible for the overall supervision of tellers and platform staff, including but not limited to: scheduling of associate’s shifts, approving checks, resolving teller errors, coaching sales and service behaviors, and providing overall positive leadership. ABCMs introduce customers to new products and services, cross sell products and services, close sales, and generate leads for other members of the sales team to close. Along with adequately fulfilling all designated supervisory duties, our best ABCMs introduce and sell new products and services to customers, go the extra mile to greet customers, make them feel welcome, and engage customers to learn about their financial needs. ABCMs provide a variety of banking services to First Financial Bank customers and non-customers by assisting with product/service information, handling teller and platform (new account) transactions in a timely manner while providing exceptional customer service. When needed, ABCMs may serve as a Teller and process customer transactions. An excellent ABCM can multi-task between the teller line and platform area, with no mistakes while demonstrating patience, attention to detail, and the ability to follow procedures. ABCMs generally spend more time performing platform duties than teller duties.
Bachelor’s Degree in Business Administration, Finance, Economics, Accounting, Liberal Arts Major or 5 plus years of previous banking experience
Strong sales skills
Previous consumer lending experience is a plus
Experience working in a team environment and developing relationships
Excellent customer service and interpersonal skills required
Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
Strong organizational skills with attention to detail
PC and internet proficiency
Previous experience selling products and services
Previous experience meeting customer satisfaction and sales goals
Previous experience working in a fast-paced environment
Must have the ability to multi-task
Must have the ability to maintain confidentiality, use tact and diplomacy and maintain professional dress
Good understanding of financial products and services
First Financial Bank is a regional Community based bank with 67 retail branches operated by First Financial Corporation and based in Terre Haute, Indiana. It is the oldest national bank in Indiana.
The bank was founded in 1834 as a branch of the Second State Bank of Indiana and later became known as Terre Haute First National Bank. In 1983, First Financial Corporation was established as the b...ank's holding company, and in August 1984 it became Indiana's first multi-bank holding company. After mergers and acquisitions, the various banks affiliated as First Financial Bank in 2003. The Morris Plan Company of Terre Haute is a subsidiary of First Financial Corporation.
The company offers cash management services, lease financing, debit cards, online banking, and other electronically accessed banking services. First Financial Bank also provides various services, including investment advisory and wealth management, investment and brokerage and investment consulting.
First Financial Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to ree, color, religion, sex, national origin, disability or protected veteran status.