The Manager of Retail Services is responsible for supervising retail lending and the activities of all branch offices of Middletown Valley Bank. The Manager of Retail Services will provide leadership to enhance the sales and service culture of Middletown Valley Bank and oversee branch personnel’s compliance with bank deposit rules, regulations, policies, and procedures. The incumbent will serve on various internal committees, such as Asset/Liability Committee, Loan Operations Committee and Retail Operations Committee.
Primary Duties and Responsibilities
Recruit, interview, and select employees to fill positions throughout the retail banking network.
Continuously communicate quality service standards and measures to expand relationships, enhance customer loyalty and revenue to Middletown Valley Bank.
Coach and train Branch Managers on sales and service standards, retail policies, procedures, and reporting.
Organize and staff the retail lending function effectively and build a qualified, capable, results-oriented team.
Manage approval process for retail lending, including the designation of approval authorities for relationships.
Maintain a positive and productive working relationship with all members of Executive Management team, Bank staff and Board members.
Delegate authority and effectively allocate organizational and other resources within the retail branches.
Support the creation of a work environment in which the Bank and its employees thrive by ensuring consistency and fairness in the practice of evaluating and developing people.
Maintain appropriate risk management, internal control and compliance systems in the retail branch banking functions.
Maintain relationships with financial industry representatives, regulatory authorities, community organizations, business partners and others.
Maintain all department procedures using the detailed COPE functions.
Sustain organizational and departmental preparedness related to contingency processing, including the design and documentation of periodic testing at the alternate site.
Lead the branch administration recovery team including ensuring preparedness of the team plan.
Perform any and all other duties as assigned by management.
Knowledge, Skills and Abilities
Bachelor’s degree with course work in business or finance preferred. MBA or professional certification desirable.
Ten years of banking experience with a track record of increasing responsibility.
Solid analytical skills and a background in human resources management.
Expertise in training and coaching management and staff members at all levels of a financial institution.
Strong leadership and organizational skills.
Exceptional listening and communication skills.
Comprehensive knowledge of the financial services industry, banking regulations, and compliance requirements.
Commitment to the Middletown Valley Bank’s Code of Ethics.
Manual dexterity for the functional operation of office equipment such as computers, calculators, etc.
Ability to see, hear, and speak.
Mobility sufficient to perform activities required of position, including travel to branch office locations.
Ability to stand or sit for extended periods up to and including five to six hours per day.
Middletown Valley Bank (MVB) offers commercial and retail banking services to businesses and consumers in Frederick and Washington Counties. MVB’s primary mission is to deliver absolutely consistent and extraordinary service through a team of dedicated, enthusiastic banking professionals. By building on its history of sound banking practices and forging lasting, successful relationships, MVB will enhance long-term shareholder value and retain its status as an independent community bank.